Are in home sitting services open to new clients?
Overnight sitting and Slumber Pawties are reserved for our established, regular walking clients. This lets us build a real bond with your pet first, so we know their personality and routine before an overnight stay. It also keeps things safe for your pet and our team. One time visits are welcome at a higher rate when we have room.
How do you handle my keys and home security?
Your security comes first. Your key stays at your home in a lockbox, so it never leaves your property. Any digital codes are stored in an encrypted system and handled with total discretion. Every walker is a W-2 employee we background check and train, and our whole team is trained on building and security rules. We are fully insured and bonded.
Will my pet have the same caregiver each visit?
We always try to send your primary caregiver. Because we are a small, team based pack, you are never left without coverage if they are out. Every caregiver is trained on your pet’s food, routine, and quirks, and each one carries the same Shady Waggers dog bag with water, a bowl, treats, and a scent bag, so your pet always smells a familiar friend.
Can I request a specific caregiver?
Yes, for an added fee. We do encourage clients to trust our team based process, since it gives you reliable coverage and the same high standard of care from every vetted member of our pack. If anything is ever not right, tell us directly so we can make it right.
Do you do group walks?
No. Every walk is one on one and private to your household, for your pet’s safety and our full attention. The one exception is pre arranged buddy walks for residents of certain apartment buildings, where neighbors have asked for their dogs to be walked together.
What about the Houston heat?
We take it seriously. We check how hot the ground is and stay in the shade. Every walker carries water bottles and a dog bowl for real water breaks. We watch for heat trouble early, before it becomes a problem. On very hot days we keep paws safe and go shorter and smarter, not longer.
What is your policy for extreme weather?
Your pet’s safety comes first. In heavy rain or extreme heat, we try a brief potty break if your dog is willing, then spend the rest of the visit indoors with real playtime. We towel dry your pup with your own towels before we go.
What if you have to cancel on me?
It is rare. But if we ever cancel on you the same day, our Never Cancel Promise means you get 3 free walks. You are never charged for the missed visit. Your dog’s routine is our job.
What is your cancellation policy?
You can cancel any visit through the app. Canceling with less than 24 hours notice may have a fee. Life happens though, so your first two late cancellations are on us.
How much to get started?
Your meet and greet is free ($65 value) and we help you get your account set up. After that, weekly walks start at $45 for a 30 minute Potty Break. Our top pick, the Sniff and Stroll, is $55. No card is needed to book your meet and greet.
Where do you offer your services?
We serve Houston’s premier neighborhoods inside the 610 Loop: River Oaks, West University, Tanglewood, The Heights, Montrose, the Galleria and Uptown, and Downtown and Midtown. Zip codes: 77002, 77005, 77006, 77007, 77008, 77019, 77027, 77056, 77057, 77098.
Do you care for cats?
Yes. We care for dogs and cats. Dog walking and pet sitting are our main services, mostly for regular clients. Cat care is a great add on for our dog families.
